OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
228 ratings and 126 comments received in the last 90 days.
11 July 2025
My purchase was dealt with by Kai Kavanagh. I found him both knowledgable & personable. His explanations of the car & the buying process were clear & unhurried. He kept me informed of the delivery date & made sure I was comfortable with the controls
09 July 2025
We had a slight blip when we wanted to push back the handover date from June to July. But the recovery of service was excellent with resolving the issue.
05 July 2025
Fantastic service from Jason Catt. Got me an amazing deal, and all with a smile.
03 July 2025
Kept informed every step of the way
24 June 2025
I would like to take the opportunity to call out Gideon for his professionalism, knowledge and patience. Great communication through out - nothing was too much trouble. Overall a great experience.
08 June 2025
Speed, knowledge
05 June 2025
Accessibility and made to feel at home. Am always offered a drink as well.Very friendly personnel
04 June 2025
Life made easier
04 June 2025
I had a stress free upgrade to my existing vehicle, with no quibbles. My new car came looking amazing, and I was shown how to use the technology at length.
13 July 2025
I don't know what else you could have done
13 July 2025
Very happy
12 July 2025
As above. Compared to Audi, I feel a bit second class having to get a train home and back.
12 July 2025
Very Long Term customer-always receive excellent service
11 July 2025
I applied for a service and MOT but the service wasn't done initially. It has been now.
10 July 2025
See above
09 July 2025
From check in to receiving my vehicle back, my experience was excellent.
09 July 2025
As above. Service person, was great. Garage not so
09 July 2025
I was well looked after from point of booking to receding my car back after the work. I can't remember the name of the service assistant but she was excellent.
09 July 2025
In the past I have always been warned of any further problems and this time there were none. Car going brilliantly.
13 July 2025
Excellent service as mentioned above from Jason Catt and Shydon Webster and a friendly welcome from reception each time I visited.