About Your Local BMW Retailer

01273 080635

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

213 ratings and 112 comments received in the last 90 days.

05 July 2025

Fantastic service from Jason Catt. Got me an amazing deal, and all with a smile.

03 July 2025

Kept informed every step of the way

24 June 2025

I would like to take the opportunity to call out Gideon for his professionalism, knowledge and patience. Great communication through out - nothing was too much trouble. Overall a great experience.

08 June 2025

Speed, knowledge

05 June 2025

Accessibility and made to feel at home. Am always offered a drink as well.Very friendly personnel

04 June 2025

The service given

04 June 2025

Life made easier

04 June 2025

I had a stress free upgrade to my existing vehicle, with no quibbles. My new car came looking amazing, and I was shown how to use the technology at length.

29 May 2025

easy and smooth process

14 May 2025

Gideon was very helpful throughout my experience and made everything so easy and run smoothly, I couldn't be any happier

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09 May 2025

Top service and amazing product

08 May 2025

SP Mason Pennant was particularly impressive with his attention and knowledge.

30 April 2025

There is nothing I can fault, very happy with the overall experience.

26 April 2025

Everyone was really friendly. And knew their stuff.

16 April 2025

Jason was incredible! He was kind, supportive & understood what we needed. He went above and beyond, especially when we loaded up the car with 2 car seats & a double buggy (not an easy task for experienced parents as well).

05 July 2025

Very expensive service. I didn't get the usual video showing me tye wear on tyres, brake pads etc. The complementary car wash feels just like a token gesture as for the 2nd year running there was dirt left on the vehicle in many areas.

05 July 2025

The visit was fulfil my expectations.

04 July 2025

As above.

04 July 2025

All dealt with efficiently plus kept informed at all stages

04 July 2025

As above!!

04 July 2025

Excellent

04 July 2025

Completely happy with the service received,

02 July 2025

Thorough and informative video appraisal of the underneath of the car. Good explanation given of the work needed.

02 July 2025

There appeared to be a couple of new scratches on the bootlid

02 July 2025

Nothing to complain about.

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02 July 2025

The show which was played whilst I sat with the dancing man who was on Blue Peter was interesting

01 July 2025

Excellent service from knowledgable people.

30 June 2025

The service adviser Sam Vick was friendly and professional. Customer parking for vehicle drop-off is appalling - on this occasion, at just before 08:30, there were no spaces at all and I had to park in the driveway.

26 June 2025

Service staff very polite and answered all queries.

26 June 2025

Everything was very clear especially with the video Heath check.

25 June 2025

Staff excellent

25 June 2025

Helpful in explaining what was needed and the way forward in booking the next appointment. Received good explanation on replacement Of the tyres.

24 June 2025

No problems everyone really helpful

23 June 2025

They look after the car and they are very honest and trustworthy.

22 June 2025

All done as expected

20 June 2025

They had the part in stock and set it aside

20 June 2025

Completely satisfied. I have been bringing my BMW for its service and MOT since purchasing it from you and have always found the staff very helpful and courteous.

20 June 2025

Work was carried out to a good standard.

19 June 2025

I turned up without an appointment on a Saturday and Jamie was very polite and offered to assist me, after dealing with another customer. Had a very pleasant experience and really appreciated them able to assist me without an appointment.

18 June 2025

Sam Vick and his team always look after me very well.

17 June 2025

Found the problem and fixed it

16 June 2025

Proffessional effocient and polite .

16 June 2025

Service advisor excellent

15 June 2025

See above

15 June 2025

Efficient

14 June 2025

All was excellent but found the MOT a little expensive

12 June 2025

Completely satisfied, everything was done to a high standard

11 June 2025

It was an MOT and all went ok

11 June 2025

Service apparently carried out ok - electronics reminder I next service reset. Jamie courteous and efficient. Paint damage and mysterious electrical issue mean I have not got my vehicle back in 100% condition.

10 June 2025

Timely, friendly, fair pricing and my car was washed!

10 June 2025

Report was good

09 June 2025

Breakfluid change was quick and reasonable price

09 June 2025

Friendly and efficient

08 June 2025

Everyone was very accommodating

08 June 2025

Good service

04 June 2025

As above!

04 June 2025

Polite staff

02 June 2025

I wasn't expecting to wait 1/2 hrs, only 1/2 hr. I don't think it's necessary to do a vehicle check when fixing a simple interior trim issue. This is what kept me waiting and it wasn't necessary as I'd only bought the car three weeks earlier.

02 June 2025

MOT was a little late so the person dealing with my vehicle gave me a little discount which was a lovely gesture.

30 May 2025

Great service, dealing with the car quickly after a relay

30 May 2025

Very easy and hassle free service

28 May 2025

As above

26 May 2025

I was very satisfiedi

26 May 2025

Always great communication and service

25 May 2025

Quick and efficient service. If Group 1 went back to accepting American Express cards, it woukd be 5*

25 May 2025

Sam very attentive nothing was too much trouble Keep me updated throughout

25 May 2025

Very good service. Polite and professional. Elle was very helpful and it was a pleasure.

25 May 2025

Friendly, speedy service throughout.

22 May 2025

Always professional and courteous dealing with the technicians.

21 May 2025

Friday night problem . Good to get the car home . But could not complete the repair till following Monday P.M.

21 May 2025

Delivered on time and I was kept informed

21 May 2025

Kept me informed, work completed within anticipated timeframe

21 May 2025

When the wheel was changed the BMW badge was not put back on requiring a second visit. Otherwise every thing was great

20 May 2025

Happy with everything

19 May 2025

All jobs completed on time and less cost than estimated! Good communication during the day regarding progress.

19 May 2025

See above.

19 May 2025

great service from Sam. good communication.

19 May 2025

As above

19 May 2025

Very satisfied

19 May 2025

Everything went off smoothly. Jamie was good. I find your peices too high.

18 May 2025

Everything went to plan with my pre-booked service. My adviser (Jamie) kept me up to date with progress and helped me make decisions over the various options involved.

18 May 2025

First class service

18 May 2025

Easy to book. Quick service. The person in the service centre was very clear and informative and kept me up-to-date with what was happening. Very polite and professional.

18 May 2025

Great customer attention

15 May 2025

I was served by Jamie mackay at service, he was very helpful and went above and beyond to serve me so thanks Jamie.

14 May 2025

Sam always friendly and helpful

14 May 2025

Lack of communication about what was happening and when I went to collect my car, work had been started on it without permission and I then had to wait for it to be "put back together again" wasting more time before I could leave.

13 May 2025

All work completed promptly and completely

13 May 2025

I can trust Group1 to do a great job, right first time, not miss anything, and all at a fair price.

13 May 2025

The lady who o dealt with kept me up to date with anticipated time and was professional and very good

08 May 2025

So nice and easy to wait in the showroom whilst my car is being mot'd.

07 May 2025

All is delivered as committed.

07 May 2025

They really helped me out with my car

06 May 2025

Excellent job and vehicle thoroughly tested

06 May 2025

as above, all went as promised

03 May 2025

Courteous staff and good quality communication. Excellent follow up too.

03 May 2025

See no 1

01 May 2025

I'm pleased that the problems have been. acknowledged and are being sorted but it's put us to a lot of inconvenience.

01 May 2025

Very good, Ellie on the service desk was first class

01 May 2025

Problem solved.

30 April 2025

See above

30 April 2025

Everything was fine. No complaints.

30 April 2025

Work carried out quicker than planned

29 April 2025

This BMW i3 is primarily driven by my wife, and I feel confident that the car has been thoroughly inspected and is safe for her to drive.

29 April 2025

Service overran

28 April 2025

As above . All I interacted with were very good .

24 April 2025

Needed an item on back order so took a week longer than expected.

24 April 2025

Bad attitude damaged my car didn't do what they said

18 April 2025

Quick and easy and loads of follow up

15 April 2025

Really good service.

14 April 2025

Everything went smoothly

13 April 2025

Again. Great service.

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