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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
195 ratings and 146 comments received in the last 90 days.
27 May 2026
Excellent experience from start to finish
16 May 2026
I was well looked after from start to finish
16 May 2026
Absolutely brilliant service. You can't expect better. Thank you
16 May 2026
Perry Gentle was very good helping me to decide on the particular car I wanted to purchase and made the process run very smooth. James Earl did an excellent job of taking me though the different function on the new car.
15 May 2026
I got the car I wanted with the price flexibility I needed. I should not have assumed that M-Sport means the car has side mirrors that fold in and out on a button touch in the car or on the key fob, that was a small disappointment on the spec
04 May 2026
Great communication and patience when trying to find me a car which suited my needs.
04 May 2026
Very good
03 May 2026
Ian was fantastic and very informative
03 April 2026
I had the pleasure of collecting my BMW 120 M Sport Pro from Stephanie Haimes at Group 1 Brighton BMW on March 31st, and I cannot express enough how fantastic the experience was! From start to finish, the transaction was remarkably customer-centric.
06 June 2026
They made it very easy from dropping off to pick up, seamless . Even done a great job in cleaning my car in and out. Thank you .
05 June 2026
Efficient.
04 June 2026
Great service from your team.
04 June 2026
Terrible
03 June 2026
Excellent customer care, with very good communications and updates on works.
03 June 2026
Jason was friendly and professional. communication was very good too
03 June 2026
I pre-booked a 'while you wait' differential oil service which turned out taking nearly 3 hours! This is not an acceptable level of service for a job which should take less than 1 hour.
02 June 2026
Communication from the team was excellent
02 June 2026
Amost did not get the sevice I came in for. I noticed it was not on the check in sheet / work order so raised it.
01 June 2026
Customer service from Sam is exceptionally good
FIND Group 1 Brighton BMW
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01273 080635
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01273 052 342
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 14:00
- Sun:Closed
Phone
- 01273 052 342
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01273 052 342
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
01 June 2026
Smooth transaction from initial contact to collection of my new car