OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
256 ratings and 179 comments received in the last 90 days.
26 March 2026
Very helpful and friendly happy to spend time with us
25 March 2026
The sales man mason had just the right amount of interaction.
12 March 2026
James Earl was excellent and helped me to find a new vehicle that met my needs. He did not try to hurry me and stayed late to complete the transaction.
24 February 2026
I felt that the salesman was really honest and genuine in his recommendations. He was also extremely smart in appearance which I noted every time we met. He is Mason Pennant. Delivery was overpriced.
17 February 2026
Ian, James and Andy were fantastic to deal with on the purchase of what is my dream car. They were relaxed, informative and I felt guided every step of the way
16 February 2026
The purchase of my new car was straight forward and painless. everyone I dealt with was very helpful and courteous.
08 February 2026
The original sales person left the company...and everything changed from the value of the part exchange to delivery date....plus plus!
02 February 2026
I called and spoke to James on the Friday explained what my requirements were - ie wheekchair, easy for old mum to get into and farm friendly! He suggested visit him sat- visited - test drive perfect car
28 January 2026
Mason was extremely helpful, provided us with all the information we needed.
24 January 2026
Car was delivered sooner than expected
23 January 2026
Mason was very helpful and courteous, he took his time to show me everything in the car and answered all of my questions
22 January 2026
People helpful and made hand over easy
21 January 2026
Everyone we encountered was friendly and helpful, car looked amazing. Ian James was great to do business with, made whole process work smoothly
18 January 2026
It was an easy & pleasant experience both ordering & taking delivery of my new car
14 January 2026
Mason was incredibly helpful, and supportive and didn't feel pressured at all - felt as if we were in very knowledgeable an safe hands.
07 April 2026
Excellent service and considerably cheaper than the price quoted for me to get the service completed lovally. Good mot offer as well
05 April 2026
Organised, polite, friendly and kept me updated on everything The video of the car is useful too.
04 April 2026
Ellie keep me informed through the day of progress with work
03 April 2026
The Brighton branch is always efficient and nice to visit
01 April 2026
Jason was very helpful, especially as they were unable to find my warranty paperwork.
01 April 2026
Good communication and fast , unfortunately one of your colleagues find something on the mirror they give me a price i say is under warranty and they say we will call you and nobody call me ,
30 March 2026
Sam is an asset!
30 March 2026
Friendly. Kept me informed. Efficient.
30 March 2026
All was going well until when having a tyre replaced the tyre supplier had sent Group 1 the incorrect tyre size - meaning a trip home & trip back to the garage 5 hours later. Adviser Ellie was v helpful throughout & applied a discount to the invoice
30 March 2026
I asked when checking in the car if they normally check the tyre pressure, since I knew it was low on 2 tyres and was told it was usual for them to do. They didn't do it amor did it the previous time. Just irksome.
29 March 2026
Great communication and explanations of the work being carried out on the vehicle and regular updates on how things progressed
28 March 2026
The service was excellent. The customer service team member that I met were really helpful. I was very impressed.
25 March 2026
Good service
25 March 2026
Super helpful
25 March 2026
Great service while I waited.
24 March 2026
Everything done to satisfaction.
24 March 2026
Very happy with the experience with the sales executive (Jowan Long) - he built an easy rapport with us and put us at our ease, and was very informative and helpful. My only regret is that it seemed to take a great deal if time for the VRN to arrive.
24 March 2026
Fantastic service advisor
24 March 2026
The MOT was carried out and no issues identified. However, it did take 3 hours to complete, as the technician couldn't open the bonnet, which, admittedly, is a bit stiff.
23 March 2026
Service Manager good, but too many chase up's by various people prior to service.
23 March 2026
Jason kept me informed of progress and what additional work may be required.
23 March 2026
Nice welcome desk staff at entrance and at service desk. Pleasant waiting area with drinks and internet (poor) access.
21 March 2026
The performance of the dealership/service advisor was outstanding from the initial booking through to collection of the car. Absolutely great.
20 March 2026
Work was carried out efficiently and in a timely manner and I was kept completely updated on the whole process from start to finish. My car also received a lovely clean which was very much apprecited as part of the whole process.
19 March 2026
Service advisor Sam Vick booked me in and kept me informed of progress, car returned clean & valeted and for the agreed price.
18 March 2026
Very professional, personalised service. Car returned when promised.
18 March 2026
Felt welcomed and dealt well.
18 March 2026
My service was completed at a good price and the staff were very helpful
18 March 2026
Good communication and keep up to date with what was happening.
18 March 2026
The oil change took 2 hours 30 min. There is a recall for the car. The car has been booked in for a service for two months but you could not do the recall because parts were not available. 45 min drive each way.
16 March 2026
A very professional service.
16 March 2026
Very good service. Staff are helpful
16 March 2026
Jason kept me informed of what was happening at all times and took time to explain everything in layman's terms so I fully understood
15 March 2026
Friendly service, well looked after.
14 March 2026
MOT was carried out to time and I was kept informed in a friendly and pleasant way
14 March 2026
Great staff very helpful
13 March 2026
Was expecting the work to take 1-1/2 hrs but had to wait 3 hrs!
12 March 2026
I always get great service and attention to detail is second to none. The team at Group 1 Brighton are fabulous and always helpful towards me. Thank them from me please.
12 March 2026
Looked after very well by Sam
12 March 2026
Car was still dirty and didn't look like it had been washed when I picked it up.
11 March 2026
I was well looked after and kept informed of everything from start to finish
11 March 2026
Great service, friendly people who know their stuff. Make you feel like a valued customer.
11 March 2026
Many thanks to Mark for looking after my visit.
10 March 2026
Good communication with me during the day
09 March 2026
Sam, as usual friendly and informative.
08 March 2026
Very friendly and knowledgeable
08 March 2026
Very informative
07 March 2026
prompt service and no waiting time
07 March 2026
Great service
04 March 2026
The video review of the car is always useful. The service price was spot on the quotation. The service staff were very helpful and arranged for a technician to advise me on a point of information that I requested.
03 March 2026
Always receive a first class service. Staff are always helpful and friendly.
01 March 2026
Started badly in november but all ok now' ..jason was excellent. Repeat jason was great 9 score reflectsvbmw. Jason gets a 10
01 March 2026
My car was repaired and I had the work done, finally, as I wished but I felt overwhelmingly pressurised to commit to more work which I was really unsure was essentially needed at that point.
01 March 2026
Very efficient
01 March 2026
Sam did well to keep me updated on the status of my vehicle. However I didn't expect you to have it until 5:30pm, when I dropped it off at 9am - that's why is 4 star and not 5.
01 March 2026
I was kept updated and works took as long as expected. Was kindly set up at a desk so I could work whilst waiting.
28 February 2026
Brilliant customer service and very efficient and professional
28 February 2026
I was kept updated by Ellie, the vehicle check video was helpful. Despite not being able to provide a competitive quotation for repairs (I have booked an alternative garage for less than a quarter of the price BMW quoted), I remain content with BMW.
26 February 2026
Great
25 February 2026
Efficient. Friendly
25 February 2026
Good customer service.
24 February 2026
Professional service
24 February 2026
Always reliable and professional
23 February 2026
I bought my car from you 25 years ago and have been completely satisfied
23 February 2026
I received prompt, quality service in regrds to the repairs to my car andwas kept informed periodically,
23 February 2026
After a very warm welcome, I was provided with complimentary coffee in the comfortable customer lounge. Received a video report on the work which was carried out in a timely manner. The MOT cost was reasonable. My car was returned to me cleaned.
23 February 2026
I was completely satisfied.
21 February 2026
Very smooth and efficient booking and communication, staff excellent customer service
21 February 2026
Ran smoothly
21 February 2026
Everything was done fast
20 February 2026
Timing as promised. Kept informed. Only slightly disappointed that problem with rear wash wipe blade put down to using car wash but no suggestion as to how to combat this or replace blade itself.
19 February 2026
Everything went very smoothly from fitting a new starter motor due to a recall to a clean bill of health on my MOT
19 February 2026
Excellent service
19 February 2026
Sam this service advisor was very helpful & made the transaction very plesant
17 February 2026
Service Advisor Friendly, Professional and Knowledgable ( Ellie Wheeler ). Car returned on time and great advise regarding Tyre Wear
17 February 2026
When we picked up car 3 tyres needed replacing . 11000 mls and we had tyres checked 2 weeks prior Very strange
17 February 2026
The service, both to the car and to the customer, was outstanding
17 February 2026
James was very professional and helpful and knowledgeable
16 February 2026
My vehicle wasn't washed or cleaned, and left chalk mark on all my tires. Removed my personal belongings from the boots and didn't put it back.
16 February 2026
Everything ok, no issues. Kept updated.
15 February 2026
Excellent in person service, concerned that came in for mot and ended up paying a lot more due to unforeseen damage.
15 February 2026
Was kept up to date with the work I asked them to look into while it was in for a M O T
15 February 2026
Friendly and efficient service. Thank you to Jason for looking after us. Great coffee and dogfriendly.
15 February 2026
Excellent service
15 February 2026
Quick and professionally dealt with.
14 February 2026
Very pleasant to deal with and loaned me cooper works electric
14 February 2026
There were no problems and everything explained
14 February 2026
Great
13 February 2026
No issues, the car was fixed on time.
13 February 2026
Everyone is friendly and helpful but I had asked for a hire car so I could get to work on time and when I got there was told I couldn't have it because I had my dog with me. Had to get public transport which meant missing meetings.
12 February 2026
Range extender issues remain. Did they not test drive following service. Replaced rear camera ar considerable expense. Now should camers failure messages constantly despite camera working. Steering wheel left covered in black oily fingerprints.
12 February 2026
Always kept informed and consulted on status
12 February 2026
My car required an oil change and reieved a vehicle health check All was done on time and was able to pick the car up on the same day .
10 February 2026
Excellent service, and good communication from them.
10 February 2026
Very satisfied with the helpful service
10 February 2026
Very good service
10 February 2026
It was impossible to get a response from the Brighton Garage, having waited a week and desperately trying to book my car in for a major service, I raised a complaint! Michael Frost from Maidstone promptly rang me to intervene and eventually resolve!
10 February 2026
Good service, Sam always very helpful.
09 February 2026
All excellent
09 February 2026
Jason extremely helpful
08 February 2026
It cost a hell of a lot of money for my service. To be honest I expected a wash and a clean. This is the second time I have been told it was washed and cleaned only to get to the car and find it actually hasn't.
08 February 2026
The team were attentive, communicative and professional. It's like the service at a 5 star hotel
08 February 2026
Everything done quickly and efficiently.
07 February 2026
Friendly personable service from Sam and the team.
07 February 2026
My X3 was in for a service and MOT. I was advised my X4 had a small split in the wheel gaitor (yes remember I said I have an X3!) I was advised I would receive a quote and usual walk round video. I have not received this even after emailing!
07 February 2026
I had a phone call from you after service team and explained everything and was told I would get a phone call from the manager but still haven't
06 February 2026
The whole process from checking in to the return of my car was professionally handled
05 February 2026
Excellent customer service.
05 February 2026
Car assessment reported urgent work needed to suspension gaiters. Yet it passed the MOT and part not covered under BMW warranty that I have taking out with yourself. Plus I had to chase up with the dealer a week later as not received call as promised
05 February 2026
Great service as always
04 February 2026
Polite, efficient and well informed
03 February 2026
Good service, but prices are still too high
03 February 2026
Josh Bracey, the service reception was very helpful and professional
02 February 2026
Prompt, friendly and professional service on arrival and throughout my visit.
02 February 2026
Very happy with the service centre staff but found a few old bolts left in the wiper well by the technician. Had to check they were not important! The follow up was quickly resolved but caused a bit of panic!
01 February 2026
Sam is a star
01 February 2026
Was promised an email confirming the agreed quoted offer price for my service and also the invoice afterwards, neither arrived. So how can we also trust the service has been carried out as promised.Staff were polite and seemed helpful.
31 January 2026
I have visited BMW Chandlers/Group 1 service desk for many years. These days I always go to Sam Vick's desk as I always find him very friendly and helpful in arranging a convenient time to bring my car in checking and contacting me with the solutions
31 January 2026
Excellent personnel
31 January 2026
Lovely lovely helpful people as always, especially the ever helpful Sam Vick
31 January 2026
Took nearly an hour to collect. Appreciated the end apology and the receptionist was very kind but still was t acceptable
30 January 2026
Identified a problem on a previous visit. Wouldn't have been aware if I hadn't watched the inspection video.
28 January 2026
Always a smooth and positive experience having my BMW serviced at BMW Brighton
28 January 2026
You wished to charge me £92.50 to replace a windscreen wiper. I nearly gave u a 3 star rating because of this. I purchased 2 for £38 and fitted them in 5 minutes . I thought the service overall was expensive 450 for filters and oil.
28 January 2026
I formation provided was concise
27 January 2026
Dealer didn't know the car had a live approved used warranty in place so could not discuss the donut replacement as being covered by a warranty . I am now pursuing this having paid for the drive train donut replacement and fitting, warranty confirmed
27 January 2026
Very informative and friendly. Kept me in loop of what needed doing
27 January 2026
Not entirely satisfied that my interim service (brake fluid and MoT) took from 10am till after 5pm.
27 January 2026
10/10
27 January 2026
Brilliant lovely people as always
27 January 2026
Very efficient
26 January 2026
I received a very warm welcome, the self check in function was easy to use, I had a desk made available to do some work while waiting, the video of the service inspection was made available prior to me leaving so I was fully reassured when I left.
26 January 2026
Flexible service. Able to change to a waiting appointment on the day.
26 January 2026
Excellent and efficient service. As I say every time I complete one of these surveys. It is the exemplary service that I receive at Group 1 Brighton that is a primary reason that I stay loyal to BMW and never look elsewhere.
26 January 2026
Nyam was just amazing with my car
25 January 2026
There has been a few things i was unsatisfied with i had a appointment booked and checked my car in online and still had to wait about 45 mins before a assistant spoke to me also i didn't received the walk around video like last time i was there
25 January 2026
I checked in with no problem and waited for the service and MOT to be completed. The waiting area was comfortable and I was updated on progress. The work was completed without delay.
25 January 2026
I had booked my car for an MOT and other work needed. Jason explained the costs and the time required. All works were carried out and I collected the car on time . Jason kept me informed of progress and was completely professional and friendly
25 January 2026
All good and would like to mention Sam Vick for going the extra mile and for his help in resolving a few issues that cropped up.
24 January 2026
I've dealt with Group1 Brighton for a number of years and have always found them to be a joy to deal with Sam Vic organised my air bag recall and supplied an X1 loan vehicle for the weekend I will include this as a possible replacement for my 330
24 January 2026
Ellie Wheeler was great, kept me informed upto completion of job.
24 January 2026
Very good service
23 January 2026
Smooth service from check-in to return of vehicle. Polite staff.
22 January 2026
Didn't hoover the boot! Everything else was cleaned nicely and service itself was quick with good comms.
20 January 2026
Extremely helpful and friendly staff delivered very professional service.
20 January 2026
Why?
20 January 2026
Efficient, prompt service. Kept informed.
20 January 2026
I have spoken to the branch about the issue. It comes down to miscommunication around part costs and a little on how was dealt with (not Simon).
20 January 2026
Updates were not as timely as normal and timeframes of when to deliver the car where not to the level expected. The actual work was fine.
20 January 2026
I was looked after well.
20 January 2026
Personal service
20 January 2026
A1 job well done
20 January 2026
Good customer service. Only minor issue was related to the vehicle health check being lost in the cloud, but it was fine to have a verbal summary instead.
20 January 2026
Very helpful
19 January 2026
Always good customer service
18 January 2026
A warm and helpful welcome; a comfortable place to sit and wait; very friendly and pleasant mechanic. Returning my car clean wins me over every time!
17 January 2026
Friendly and helpful people
17 January 2026
Excellent service from Ellie and Stan Lix. Thank you guys
15 January 2026
Good customer service. Very welcoming
15 January 2026
I've been with BMW Brighton for 8 years and always had 5 star service. This year there was a problem with their computer which led to delays but staff as always was as helpful as possible.
14 January 2026
Brilliant Jason was exemplary with excellent communication
14 January 2026
Friendly, efficient service
14 January 2026
Great professional service from drop off to pick up
FIND Group 1 Brighton BMW
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01273 080635
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01273 052 342
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 14:00
- Sun:Closed
Phone
- 01273 052 342
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01273 052 342
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
03 April 2026
I had the pleasure of collecting my BMW 120 M Sport Pro from Stephanie Haimes at Group 1 Brighton BMW on March 31st, and I cannot express enough how fantastic the experience was! From start to finish, the transaction was remarkably customer-centric.