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SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
336 ratings and 222 comments received in the last 90 days.
12 October 2026
Excellent service. There was an issue with the delivery date but the team worked with us to find a good solution.
02 October 2026
Shayla was very personable and professional
02 October 2026
James Earl was incredibly helpful throughout the process. We weren't planning to buy a car that day, but his easy (no pressure) introduction to the various models and ability to reconcile our needs with the options available, was instrumental.
02 October 2026
All went very smoothly. I was kept informed every step of the way, and I took delivery on the date I wanted.
24 September 2026
The whole process from part exchanging my current X1 to purchasing my new 1 series was seamless
23 September 2026
Very helpful and friendly staff.
12 September 2026
Stephanie guided me to the right choice of car
11 September 2026
Stephanie Haimes, Sam Vick and Andy Doughty are amazing
09 September 2026
Very good sales executive. James earl.
31 August 2026
Very courteous, informative and friendly
27 August 2026
James Earl was professional and patient in all our negotiations and enquiries.
06 August 2026
Jowan Long, our Sales Executive, was very patient and informative in all aspects.
01 August 2026
Branch manager gave me a call as my car was coming up to 2 years old which I find really good. Appointment made possible at my own convenience. Sales rep Ian very accommodating as always, this is the 4th time we got a brand new car from this branch.
29 July 2026
Shayla went above and beyond to source the car with the specifc features required, she kept me regularly updated at each step. The handover was seemless with all necessary infomation provided, I can't recommend Shayla highly enough.
28 July 2026
The whole team were extremely helpful and knowledgeable throughout my time at the branch.
21 October 2026
Service carried out on time.
21 October 2026
Good customer service, kept me updated throughout the day. Offered me other services while i was there that i had forgotten about.
21 October 2026
No complaints, good communication from service advisor.
21 October 2026
very helpful.
21 October 2026
Amended all day to wait to get done sooner
21 October 2026
I was kept informed by a very helpful and professional staff. Excellent.
20 October 2026
Prompt and efficient service all round.
20 October 2026
Very attentive, especially Sam who always listens to any questions we have.
20 October 2026
Excellent service from the team even as they are squashed into the Mini showroom!
19 October 2026
I did not have too wait long and the service update was very good as well as updating me.
19 October 2026
Quick service
19 October 2026
All problems fixed
19 October 2026
Personal service and great customer care
18 October 2026
Excellent Service department All staff welcoming. Sam Vick worthy of particular mention. My Thanks to All.
17 October 2026
Staff are very helpful and knowledgeable
17 October 2026
BMW supplied a part which failed, yet I had to pay for a recovery. This was £160. Any decent company would cover this for the customer, since BMW were responsible for the faulty part.
16 October 2026
Very good service to fit new airbag and no delays. Also very acceptable coffee and biscuits! Thank you, car returned clean and job done.
15 October 2026
Very accomodating service advisors and good quality service
15 October 2026
Staff very courteous and work carried out as planned.
15 October 2026
As a prestigious brand and company I have come to expect that in your customer service. You scratched my car and haven't had the decency to contact me after being told someone would be in contact on Monday it's now Thursday
14 October 2026
Everything was repaired and checked
14 October 2026
price confusion - email and colleagues gave different numbers comms failure - wasn't told dealership shut at 1pm, would have not been able to collect car unless colleague came back to sort. BMW app still says service needed - not updated record
13 October 2026
Only issue was that the total cost was about £40 more than originally quoted. When challenged the cost was reduced back to the quoted amount.
13 October 2026
Good communication
13 October 2026
Easy to book in and Ellie in the service department is very knowledgeable and helpful
13 October 2026
Great service and I didn't think it was too expensive
13 October 2026
We booked a specific time and work was completed before time given.
12 October 2026
Ignoring the current carnage of fitting the BMW centre inside the Mini dealership currently, then all things considered the service was very good. Simple drop off and timely pick up.
12 October 2026
Efficient process and kept informed all the way. Very helpful staff.
12 October 2026
Professional and courteous through out the experience .Kept informed throughout the service and informed when completed.
12 October 2026
A professional service from booking in to return of car
12 October 2026
Great service. Only issue is i had a meeting i needed to get to when i dropped off my car and it wasnt made clear to me that i didnt need to wait around to speak to someone.
11 October 2026
Every went to plan, Thank you.
11 October 2026
Great service
11 October 2026
Great Service Department
08 October 2026
Commincation was clear and frequent and unneccesary work was not advised or undertaken.
07 October 2026
The work was carried out quickly and with little hassle to me.
07 October 2026
Great service as always
07 October 2026
all work done efficiently and on time and everyone pleasant helpful
06 October 2026
Welcoming team - I was early for my appointment, but no issue registering, the team were polite, welcoming, and professionals. Waiting area - was equipped with warm drinks, plenty of clean and tidy sofas, free WiFi, and toilets for customers.
06 October 2026
Great handling by Sam Vicks
06 October 2026
Work carried out exactly as required and within the expected time. Good system for providing visual inspection report and identifying any issues requiring attention.
06 October 2026
U have a good front facing staff who have good customer care, but there means of communication is primarily related to what is on their screen and via phone - this can lead to gaps if there is not a clear conversation around client needs
06 October 2026
Kept informed
05 October 2026
Great from start to finish
05 October 2026
Excellent Knowledgable service and flexibility regarding the return date of the loan vehicle
05 October 2026
Jason and team very helpful and efficient.
05 October 2026
Good customer service
04 October 2026
Was not told centre undergoing refurbishment & go to mini . Needed to check a couple of times status of car .
04 October 2026
Peter was sure helpful with timelines and communication
03 October 2026
I was kept informed throughout the service. However, i have called twice now to relay that the driver seat is stuck, in that it won't move forward / back when I pull the lever. I'm still waiting for a call back please
03 October 2026
Great service from all staff. Checked in online. Was updated throughout the visit.
03 October 2026
Three issues weren't fixed; squeezing brakes (a feature of M Sport cars?!), Apple CarPlay only fits 1/2 the screen (can't be extended), jerking pull away after car stops and engine start/stop comes into effect (no comment on this at all).
03 October 2026
There has been a drop in communication standard since the takeover from Chandjers. Staff remain personable and nice but comms really lacks. It would be helpful if customers knew that you need advance warning to collect a vehicle. I have wasted a trip
02 October 2026
although it's the fourth time to sort out the ongoing problem finally Josh has been able to find and rectify it so I'm happy with the result ??
01 October 2026
My car failed MOT due to group 1 Brighton installing incorrect tyres on a previous visit. The service person arranged to have the correct tyres fitted free of charge. Apparently installing incorrect tyres has never happened to them before.
01 October 2026
Very efficient & bonus of having car washed too
01 October 2026
Tyre prices are crazy compared to other suppliers
01 October 2026
It would of been good to of been told of renovations and that reception was across the road before arrival (as it was raining)
01 October 2026
Peter was very helpful thanks
01 October 2026
Happy
30 September 2026
Notified of safety recall by Sam Vick, organised a convenient date & work undertaken & notified when ready to collect........no problems & excellent service.
30 September 2026
I thought the car was going in at 11am So i guess they was running a little late and there wasn't many cars to look at to pass the time.
30 September 2026
OK Just slow. Impossible to get hold of anyone direct, constantly call the centre and phones don't get answered.
30 September 2026
Sam and the rest of the guys are always kind nice respectful and friendly
29 September 2026
Everything was excellent
29 September 2026
Service as good as always lnspite of building works!
29 September 2026
Jason Ransley was excellent.
29 September 2026
Very informative and professional
29 September 2026
Great service over the phone and in person. Answered all my questions up front, was in touch throughout the day with regular updates and thought the cost was reasonable, plus a free wash is always appreciated.
29 September 2026
Efficient
28 September 2026
Perfect as always
28 September 2026
Good communication and work completed in good time.
28 September 2026
I was informed daily about the progress of the work, plus any other items that needed attention, including the cost.
27 September 2026
The work done was great but initially there was an unwillingness to cover the sensors under warranty despite several issues/replacements in the last 18 months. This has now been resolved.
27 September 2026
Great service from Morgan.
26 September 2026
New battery fitted as arranged. Car was cleaned
26 September 2026
Service manager was polite and explained everything plus kept me informed. Sadly I cannot recall her name.
26 September 2026
On time, courteous and efficient
25 September 2026
Still have not got suite for body work I don't believe. Took over 30 mins wait to pick up car, not including payment and collecting keys etc
25 September 2026
Long wait due to ramps not working
25 September 2026
In fact, you have answered this question yourself with your professional approach to the customer. BMW - Premium cars = Premium service.
24 September 2026
Excellent service was provided by all staff involved.
23 September 2026
Very good service, Jason kept me fully informed as the work progressed
23 September 2026
Attentive and helpful
23 September 2026
Seamless excellent service
22 September 2026
Friendly, polite and efficient service
22 September 2026
Great service and clear communication
22 September 2026
Sam is professional! And the cleaning team vacuum my car (inside) very clean. I like the cleaning services. Thanks!
21 September 2026
Excellent fuss free service!
21 September 2026
All services delivered as planned, in time, at a good price.
21 September 2026
the service advisor ELLIE WHEELER was very helpful and professional and made the servicing of my vehicle easy and hassle free .
21 September 2026
Prompt, speedy, accommodating service, with a smile!
21 September 2026
Nice staff, I asked for car key to be fixed as only working intermittently. No actual evidence it had been fixed, and it hadn't. I forgot to mention reversing light out. Still not working after service. Thought lights would be checked in service
20 September 2026
Excellent service
20 September 2026
Jason was very polite and helpful and when I asked him to check things for me it was no problem
20 September 2026
Both service staff and sales were polite, professional and attentive.
19 September 2026
Carried out work efficiently and to a high standard. Also cleaned my vehicle inside and out - this is excellent service and very much appreciated.
18 September 2026
Ellie was extremely helpful and kept me very well informed. There were a few issues which she followed up promptly. She is an asset to your company.
18 September 2026
Polite, efficient helpful
17 September 2026
Just disappointed I was told front wipers had to be replaced I cleaned them and nothing wrong with them
17 September 2026
They listened to the time constraints I had and accommodated me. Courteous and professional from Josh and Sam.
17 September 2026
Great service from Ellie, but I asked for a battery depletion check and didn't hear anything, also I usually get a service update which did not happen this time
17 September 2026
Good Customer service but problem still not fixed
16 September 2026
MOT completed in good time
16 September 2026
My appointment was cancelled That's why I didn't reply
16 September 2026
Mot
16 September 2026
Competitive pricing and easy enough to book it in
15 September 2026
Upon arrival I was greeted by the team and the process was very quick and easy. The waiting area was perfect for getting work done
14 September 2026
Excellent Service and product knowledge.
14 September 2026
Came in for the airbag recall. They did a free safety check and cleaned the car for me. It was completed fully in the time they promised aswell, would definitely recommend them and have work done.in the future
14 September 2026
I was completely satisfied with my Centre during the service experience.
14 September 2026
It was a bit disjointed with the main showroom being out of action but it went okay and quickly. They did wash the car despite the fact that on the online confirmation I requested them not to, only because it's normally not a very good job
13 September 2026
The centre is undergoing a major rebuild which makes access to and from the site very difficult. The distance from drop-off to reception (in a thin drizzle) is no fun and on arrival at reception it was not immediately obvious what to do or who to
13 September 2026
Helpful service advisor. Happy to bring my car here, the discount given labour and parts to older vehicles makes the difference to using the main agent and going somewhere else
13 September 2026
The communication was very clear throughout and the repairs and service done in a timely manner. Pricing was as advised, no hidden extras.
12 September 2026
Very friendly welcome and prompt and efficient service
10 September 2026
Sam makes customer service his priority and it shines through.
10 September 2026
Everything went smoothly from checking in to picking up the car. I was notified of pick up time. The car had been thoroughly cleaned.
09 September 2026
Unfortunately none of the issues I highlighted were resolved so this is the reason for being completely dissatisfied and having to book the car back in.
09 September 2026
Quick turn around, but had to ring multiple times to find answer regarding tyres
09 September 2026
The service was good as usual. The BMW showroom is under renovation and the signage to direct customer to Mini showroom would be better to be more prominent. Appointment made at 2pm but asked me to check in between 8-10am. Seemed a bit too early.
09 September 2026
From beginning to end I was treated with resect by very competent knowledgeable reception staff. A real credit to BMW as a brand.
09 September 2026
Need my car back by 12 o clock which they did
08 September 2026
Waiting area poorly provided with resources like TV, magazines, proper tea and coffee making.
08 September 2026
Was not given MOT certificate on pick up. No big deal, but needed to follow up.
08 September 2026
Did a good job, while i waited, but could have done with a coffee
08 September 2026
Helpful regular communication despite issues with resolving the problems with my car. I was offered a courtesy car to manage for the time my car was in for repair. My boot was left with the tire repair kit left out and side panel off however.
06 September 2026
I'm satisfied hundred perccent thank you
02 September 2026
Everything was done very promptly, i also really liked the video inspection
01 September 2026
I asked for fuel additive / cleaner on check in: this was not done. I asked for wash and vacuum on check in: this was not done. I asked for service interval reminder to be adjusted: it was adjusted wrongly (needed to be brought forward not back)
01 September 2026
Ellie and her colleagues (Peter I believe) were excellent. Very good communication and efficient with their time given the demands upon them
31 August 2026
Excellent customer service from Sam.
31 August 2026
Battery replaced at short notice and completed whilst I waited.
31 August 2026
It was only an Mot which was fine
31 August 2026
Efficient and friendly. Kept me up to date.
30 August 2026
Easy drop off. Sam advised ahead of appointment what the costs for requested services would be. Got helpful video of items that might require attention in future. Sam called when car done and ready for pick up with confirmed price. All good
30 August 2026
Good personal service and somewhere to park not always easy at the moment
30 August 2026
The service manager I was dealing with kept me very informed, phoning me the day before my car was due in for service and MOT clarifying arrangements. Then on the day he called me twice and was able to return car to me before the time I needed it by.
30 August 2026
Not up to the same standard as previous servicing with BMW. Allowed you to have my vehicle for whole day but you didn't start working on my vehicle until 2.30pm and were then rushing to get the major service and MOT completed on time.
30 August 2026
Sam vick did a lovely job as always looking after me while my vehicle was in for repairs
30 August 2026
Excellent service throughput the process.
30 August 2026
Friendly and approachable. I liked that you were greeted by the team and that they weren't hidden away. I felt listened to and overall the experience was great
28 August 2026
Jason was very friendly, professional and competent.
28 August 2026
Appalling from the start
26 August 2026
Friendly staff. Comfortable waiting area. Work completed in good time.
25 August 2026
I'm very pleased with the service that was done to my car everything was excellent
25 August 2026
Really good service
25 August 2026
Ellie wheeler was a delight to deal with. She understood my needs that day and arranged for MOT and wheel replacement promptly
24 August 2026
I waited for the MOT to be done. I was given a video of the important findings which was nice. Also had a cup of coffee and time to look around the new cars and motorbikes.
24 August 2026
Excellent service from walking in to walking out. Friendly staff and was kept updated about the work being done. Great experience.
23 August 2026
During renovations drop off parking inadequate.
23 August 2026
Great service many thanks
22 August 2026
Not at all. I sat for 4hours I was not informed from the SERVICE department about the progress of the Car , as in the past. Then on completion of the service and the invoice I was told there's two small points.
19 August 2026
Great welcome, clear on what they where doing and just good service.
18 August 2026
Very good
18 August 2026
Customer service Ellie was lovely and helpful, only reason I down marked was because garage undergoing refit, once parked in customer service bay I saw no clear signage pointing me to Mini centre over the road.
17 August 2026
James Copper and Gareth Longhurst were great! Huge assets to the business.
17 August 2026
Car came home spotless inside and out !
17 August 2026
Didn't manage to turn it around within preferred time-window. It comms and interactions were great
17 August 2026
Did not call or offer resolve to minor advisories
17 August 2026
My emails have not been replied to, sent about 3 already to Peter.
16 August 2026
Very good professional service.
15 August 2026
Shydon was extremely helpful - excellent communication
15 August 2026
This time everything worked to plan
15 August 2026
Always professional and honest
13 August 2026
why did you bother me with a follow up phone call and this email to check on my opinion? And now, because when I clicked on three stars and submit, you then come back and waste more of my time in checking whether I meant it. So now, its zero
13 August 2026
Sam V was excellent throughout the entire process. Kept me updated with any progress or important info and offered the best support.
13 August 2026
Great work and even cleaned the car
12 August 2026
Sam was great and made the whole process easy
12 August 2026
Ruthlessly efficient.
12 August 2026
Always use your garage for servicing etc never had a problem until recent when had car MOTd on line via your app I paid for to oils 1 for oil which you toped up for me, then literally 2 days later was informed need to have an oil change, ??
11 August 2026
I am afraid checking in takes too long. Likewise waiting for 10-15 minutes in the sitting area for a service advisor on collection of the vehicle.
11 August 2026
Whole process went very smoothly
10 August 2026
Everything was good. However, in the video that was sent to me, it was very difficult to understand what the engineer was saying. Perhaps if he speaks slower, it may be easier to understand him.
10 August 2026
MOT done quickly and efficiently while I waited.
10 August 2026
Perfect service and communication as always.
10 August 2026
Efficient and helpful
08 August 2026
Very personable, professional and timely service.
06 August 2026
No hassle MOT and carried out at the correct time.
06 August 2026
The MOT was on offer which the staff failed to state. Missed chance of enforcing discount given
06 August 2026
Very prompt and attentive service as usual
06 August 2026
Everything done as requested
04 August 2026
If you want Miss Johnson to answer this survey I suggest you send the message to her phone and not her husbands
04 August 2026
Good service, but the video report was almost unintelligible
04 August 2026
Sam Vick is the only saving grace of the dealership. The service is worse than amateur.
03 August 2026
Polite and knowledgeable staff
02 August 2026
Easy visit, friendly people.
01 August 2026
Good communication kept up to date with developments
01 August 2026
We have always expected a high level of service from BMW Portslade and have never been disappointed. The staff are superb. On my recent visit Ellie and Ciara both looked after me and made the whole experience enjoyable. Many thanks.
01 August 2026
I was seen by Ellie Wheeler a service advisor,she booked my car in for remedial work on the braking system, Ellie is a credit to Group 1 Victoria road ,she booked my vehicle in and. Was very helpful
01 August 2026
Cost £600 and problem still remains
31 July 2026
Extremely expensive compared to other local garages, there was no courtesy car available for over a week, the update to the X3s onboard operating system is chargeable rather than complementary. Dissappointed. Service team were helpful & efficient
30 July 2026
I am very grateful for the excellent service and goodwill provided to fix my issues.
30 July 2026
i've been a customer of bmw for a good while now and i'm always happy with the service .
30 July 2026
I have given detailed feedback ack via the telephone feedback survey
30 July 2026
Always a warm welcome from the staff at Brighton. Sam Vick is a master at ensuring you are kept up to date with what is happening; and answering my questions with enthusiasm, courtesy and conviction.
30 July 2026
Always 1st class service
29 July 2026
We got good service from Sam in the Mini Service area which is a bit cramped at the moment
29 July 2026
Ellie was great. To be honest I had a terrible time as there was an argument from RAC / BMW due to a warranty that I was sold by Group 1. This was very difficult however I know that Ellie did her best to ensure I was informed of the progress.
29 July 2026
the professional approach and care shown, knowing my family are safe in the car
28 July 2026
Asked for mot and service. Got 4 new tyres and mot Service didn't get done Now we have to bring it again and waste day of wife's time
28 July 2026
Everything was made easy
28 July 2026
Prompt service, kept me informed throughout.
28 July 2026
The staff were very helpful and everything went very smoothly.
27 July 2026
Professional and courteous service staff.
FIND Group 1 Brighton BMW
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01273 080635
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01273 052 342
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 14:00
- Sun:Closed
Phone
- 01273 052 342
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01273 052 342
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
20 October 2026
Excellent from start to finish