- Home
- About Group 1 Brighton
- Group 1 Brighton Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
390 ratings and 193 comments received in the last 90 days.
25 October 2024
We were kept in the loop as to where the car was once decided apon and it's progress from port to BMW Brighton.Everything is always clearly explained.As always a very posative an exciting experience.
20 October 2024
Enjoyed the whole experience
20 October 2024
Very satisfied
18 October 2024
Everything explained thoroughly
15 October 2024
Excellent service by the sales team,including arranging transport for me to attend the Nat West Bank in Brighton to arrrange a bank transfer. Car was delivered on the date arranged and I drove away happy.
14 October 2024
Zach was attentive and fast. Always very helpful
07 October 2024
I think the team worked well and helped me so no criticism there. However I think there is an industry wide issue with lack of transparency around charges (who gets paid what, how the 'trade in' value of the car is determined etc) which is really tro
05 October 2024
Excellent! Jason kept me up to date with the order details & the date of the arrival of my new car. They made me feel me special & it was like I was the most important customer!
03 October 2024
Marcus was excellent with me
03 October 2024
Everything was smoothly handled, from agreeing my financial deal to sourcing and then deliver the car
02 October 2024
The salespeople were wonderful. I was disappointed the dealership does not allow customers to get UK (continental touring) plates
02 October 2024
Marcus our sales consultant was great - very professional, responded to all emails in a timely manner. He ensured we were contacted regularly with updates and he was friendly and personable. He made the whole process seamless and stress free for us.
30 September 2024
As above the sales executive made this a very enjoyable time, nothing was too much trouble and he went out of his way to go the extra step. Very commendable, top man.
23 September 2024
The other notes substantially explain the 'why'. Additionally, nothing in the process or the behaviours or attitudes of the people we interacted with could be faulted. Notably Gideon, of course, but additionally Amer Khammash, who was exceptional.
19 September 2024
I'm very happy.
15 September 2024
Sales team knowledgeable and sale event was great.
15 September 2024
Smooth and professional. Advice and information was helpful and honest
13 September 2024
I am very satisfied with customer service I've received through the purchase process. Especially Cameron (sales agent) vey professional explained everything very well and always keen to help.
09 September 2024
The whole process delivered, with a little chasing, what I was looking for. That is all a customer wants.
04 September 2024
This could be 4 stars as the pre collection valet was disappointing. Externally, no issues but internally the windows were smeared and needed re-cleaning plus a few dusty spots and there remains a white pen mark on the back of the main display screen
30 August 2024
I accepted an invite to a BMW VIP event, and was contacted quickly by phone and then met at the dealership. I dealt with the same person throughout the process and the result worked well for me
28 August 2024
Beautiful car and excellent service.
25 August 2024
Felt valued as a returning customer
19 August 2024
Very polite, courteous customer service
03 November 2024
I gave four stars because my car come back not washed
02 November 2024
Not satisfied as I feel there has been lack of care and attention when completing the work on my car and feel I'm being exploited for more of my money.
02 November 2024
As well as the recall, I also received a video of my vehicle and a car wash!
01 November 2024
The car was in for a recall
30 October 2024
I was very impressed with the speed of service and the professionalism of the lady I dealt with.
30 October 2024
Helpful and friendly staff
28 October 2024
Good quality feed back
27 October 2024
Service department extremely helpful and always kept me updated on the progress
26 October 2024
Always friendly and helpful
25 October 2024
Good service all round
24 October 2024
Using a local garage to fix headlight mountings saved me £450 on buying a new headlight.
24 October 2024
Kept up to date with service investigation.
24 October 2024
My service advisor Sam was incredibly helpful in all aspects when I took my car into the dealership for its service. He is also a very good people person and will do anything to help. My experience was very easy and convenient thanks to Sam!
23 October 2024
Looked after very well by the Service Advisor Sam Vick, including his introduction to the service car - an electric one which was a first for me. The service itself was done expeditiously and the car ready for collection earlier than indicated.
23 October 2024
Sam provided a fabulous service experience and kept me updated throughout the process
23 October 2024
The on-site service team are very good, and the vehicle health check performed was useful as always.
23 October 2024
Real quite poor in terms of the way the information was shared and communicated.
22 October 2024
Teated with respect and with a smile.
22 October 2024
Very welcoming and polite
22 October 2024
Extremely helpful in every manner from start to finish
21 October 2024
It would be 5 stars but the necessary parts are never in stock! I had booked a while you wait MOT and ended up having to leave my vehicle and come back the next day because it needed a new tyre
20 October 2024
Easy booking. Quick completion of service.
20 October 2024
Gold standard service in all respects
19 October 2024
Professional, knowledgeable staff who really care for their customers.
19 October 2024
Helpful
19 October 2024
Lucy handling my repair was very helpful. But I asked for the price of the air-con repair to be reduced given the fault was not identified in the recent regen, but that was not addressed by the service manager.
18 October 2024
Excellent service from Jamie M. Friendly, knowledgeable and efficient, the whole experience was very easy including provision of a courtesy car. Great service advisor and ambassador for the dealership.
18 October 2024
A clear and efficient check-in process included a detailed discussion re a recent satnav issue I had raised. All matters were dealt with very efficiently.
15 October 2024
Simple job - done without any fuss
15 October 2024
see number 1
15 October 2024
Completely satisfied.
14 October 2024
Service and workshop staff were great, was informed well throughout the booking, repair was very quick and well executed. Advisor helped with finding history of vehicle and showing me service options to consider in future.
14 October 2024
Just felt very welcomed and everything was so easy
14 October 2024
Ellie was amazing! Very helpful and the service was 10/10. Very happy :) Thank you.
13 October 2024
Always excellent service
13 October 2024
Both dealings with Sam and Mason have were super easy. Both very lovely gentlemen and an asset to Group 1 BMW.
13 October 2024
Sam and the service team are extremely helpful and very knowledgeable
12 October 2024
Terrible service. Is there a zero star rating?
12 October 2024
Haven't got car yet. But great so far
12 October 2024
When it came to the cleaning of the car at the end of the service there was a problem. The car had to go back in to complete what should have been done in the first place.
10 October 2024
Top class.
10 October 2024
Sam Vick always phones when he says he will and is always extremely friendly and helpful.
09 October 2024
Good customer experience end to end
09 October 2024
I was satisfied with the customer service and people I dealt with but as advised on the telephone survey, I was disappointed that the car was not cleaned, which was promised.
09 October 2024
Very professional
09 October 2024
Everyone I spoke to was fantastic, helpful and really friendly. I wasn't kept waiting too long. No unnecessary work needed on my car.
08 October 2024
Excellent customer service and always remember my name!!
08 October 2024
Not just MOT sorted but lots of my queries too - tyre pressure sensor adjusted, GPS turned on, App updated etc - and my car was cleaned twice!
08 October 2024
The service lady was good and kept me updated throughout so I was satisfied with everything on site it was just the points raised above that stopped me from giving 5 stars.
08 October 2024
Really easy to check in Steve vicks was amazing sorting out my problems
07 October 2024
I can't speak on the behalf of said sheep.
06 October 2024
Great curtesy car.
06 October 2024
The service was fabulous
06 October 2024
I had no reasons to complain about any aspects of the servicing procedures.
04 October 2024
I asked for some additional work to be done on the car whilst it was in for recall work. Jamie who served me couldn't be more helpful.
04 October 2024
Nice and friendly staff
03 October 2024
Excellent service - quick and reliable
03 October 2024
Professional and friendly staff. Appointment arranged and issue resolved promptly.
03 October 2024
Everybody is very polite and welcoming. It all starts with Theresa on reception.
03 October 2024
Brilliant service at the service centre.
02 October 2024
Welcomed with a smile and professionalism
02 October 2024
Service department are faultless. Dealership didn't seem to be too serious about opportunity to purchase vehicle back for AU stock as they openly used the ultimate low-ball (WeBuyAnyCar) as their benchmark to beat, which was disappointing.
01 October 2024
Excellent service and attitude by staff members
01 October 2024
Easy to deal with
30 September 2024
very easy to manage and well looked after and quality of work good nice to have video too
29 September 2024
On time and efficiently done
29 September 2024
Friendly and knowledgeable
29 September 2024
Recall was handled well, but missing the air conditioning service was not good. Also received video including important work to authorise, but one item was not explained in video, so had to call to understand what it was. Neither item was essential.
29 September 2024
The ginger fella on reception was alright
28 September 2024
Very poor service and unprofessional customer service
26 September 2024
The car was in and out within the day, I was notified at all stages of what was going on.
25 September 2024
Great service especially with a health check of the car
25 September 2024
Sam Vick provides outstanding service. Very personable, knowledgeable, keeps me well informed, and is an all round pleasure to deal with. He also has some particularly distinctive trousers ??
25 September 2024
All went very smoothly
25 September 2024
Courteous, well explained service.
24 September 2024
Very impressed with customer service from Sam Vick, and all issues with the vehicle dealt with promptly and efficiently.
24 September 2024
The contact prior to the appointment was much more than necessary, the 'important information regarding my car' video introduction from Ian James was purely sales.
24 September 2024
Staff managed to speed up my job as I was waiting.
23 September 2024
Sam my service advisor is polite knowledgeable and informative and has a very friendly manner!
23 September 2024
Brilliant service
23 September 2024
Great experience, I can't fault it.
23 September 2024
I asked if my car could be serviced by lunchtime and it was delivered
23 September 2024
Work completed as agreed.
22 September 2024
As above
22 September 2024
Would have given 5 star but issuing aTime window is pointless if its not stuck to
22 September 2024
Cant fault the service. The product SW could be better.
22 September 2024
The Service was good
22 September 2024
Again all good
22 September 2024
All good 10 out of 10
20 September 2024
I have never been let down by the Service Team and so don't ever expect to be.
19 September 2024
Work completed to my satisfaction
19 September 2024
Everything was fine, apart from when I collected my car the key did not lock or unlock the car, the car was unlocked when I collected and the key would still start the car, I have since changed the battery on the key fob and it still doesn't work.
18 September 2024
Very satisfied, showroom is amazing and waiting area is very comfortable and welcoming.
18 September 2024
take too long to explain what went wrong
18 September 2024
As above
18 September 2024
Great service and you can wait and have a coffee
18 September 2024
Work done on time with everything explained
17 September 2024
Lost a star because no gearbox oil was in stock; during the engine oil service it was found that the gear box oil needed changing as well. This could have been done during the same visit but no oil was available. A further visit is required.
17 September 2024
Completely satisfied with booking system, confirmation of appointment, checking in process, notification of completion, video of visual check and collection from pleasant service advisor.
17 September 2024
Lucy kept me fully informed throughout the 2 days my car was in.
17 September 2024
Everything was spot on.
17 September 2024
Everything completed as discussed and expected. I was kept well informed throughout.
16 September 2024
Job was done as discussed
14 September 2024
Would have been 5 stars but I wasn't kept up to date when I expected to be. Also, a request for a price on wheel refurbishment (raised on the initial booking form) wasn't addressed. Perhaps I could have reminded on drop off?
14 September 2024
Ellie looked after me perfectly
14 September 2024
As professional as ever
12 September 2024
.
11 September 2024
I liked the fact there was a money off voucher for the inconvenience of the recall. The work was done quickly. My car came back clean and shiny and the new tyre I needed was all sorted.
10 September 2024
Jamie was courteous and helpful
10 September 2024
Jamie was super helpful and professional. Clear and patient explanations regarding repairs, courtesy car etc.
10 September 2024
Jamie was very helpful and very good at his job.
09 September 2024
Apart from Group 1 spelling my surname wrong Josh was excellent.
09 September 2024
The whole team make me feel valued and show a real care in how they deliver their services. Sam Vick is brilliant and always goes the extra mile, a real asset to BMW.
09 September 2024
Am happy.
09 September 2024
Although it was the seals falling off both rear doors, I still had a health check video sent to me so I'm aware that everything is ok with the car.
07 September 2024
Sam Vick was spot on with his customer service and Lucy was amazing too! Thank you
07 September 2024
Attentive service advisor. Easy check in service.
07 September 2024
Cannot be faulted
07 September 2024
James was very helpful in advising on what the best brand of brakes would be for my skateboard.
06 September 2024
Reaseved excellent service .
05 September 2024
Very disappointed to be asked and told that a valet and car wash would be given after service but this was not done due to staff not being available.
04 September 2024
As above
04 September 2024
Everything that I had asked for was completed and also helping me with the car seat in the courtesy car as I also had my child with me.
03 September 2024
Great service.
03 September 2024
Timely service and professional assistance from Jamie Mackay.
03 September 2024
Same as above.
02 September 2024
Excellent
02 September 2024
Amazing service, super detailed service video and everyone at the branch is so friendly
29 August 2024
Always helpful
28 August 2024
Everything was easy. Everyone was helpful and polite. Very pleased indeed.
28 August 2024
Helpful and considerate staff
28 August 2024
I am not convinced that the oil filter cap check was performed and the slight leak rectified as when I asked about this when collecting the car, the person I spoke to didn't seem very sure.
27 August 2024
I've had BMW servicing before and I feel the previous time was better than this time round. I walked in on Sunday to pick up my car but was told this could not be done and I would have to return the following day. Furthermore, the cleaning was lackin
26 August 2024
The whole process of repairing my car and keeping me informed whilst the the repair was being carried out was very professionally handled
26 August 2024
slight delay on collection car could have been cleaned better
26 August 2024
Josh is brilliant and nice. He kept me updated on the progress throughout the process.
25 August 2024
Good customer service
25 August 2024
Very happy with service
24 August 2024
Everything done to a professional level as you would expect from BMW.
21 August 2024
Most staff members get 100% others not so which is a shame. It than takes a manager to put things right.
20 August 2024
Received the video in good time to make the decision to follow the service recommendations
19 August 2024
I was very satisfied with the smooth process of getting my vehicle serviced. I liked the vehicle health check video, showing the underside of my car. The service was carried out promptly on the day. Ellie Wheeler was very efficient and helpful.
19 August 2024
I've taken my car in a few times. Dealt with immediately and they make an effort not to charge for things they don't feel are warranted
19 August 2024
Never washed car but apologised and said I could bring it back for a wash some other time.
19 August 2024
No hassle brought car around for me. No waiting
18 August 2024
Very good service, friendly staff & assistance throughout
18 August 2024
Very personable & professional service from start to finish. Excellent dialogue throughout.
17 August 2024
Didn't mess with any of the modifications and only took a few hours to confirm the car was ready to pick up.
17 August 2024
Job carried out on time
17 August 2024
We started off on the wrong foot, as the centre wasn't able to fulfill the planned work due to a lack of organization. In the end, and after management got involved, everything went smoothly.
16 August 2024
They make everything very easy and a pleasure to do business with My service advisor went above and beyond Hes a very powerful brand ambassador for bmw
16 August 2024
My bmw was on a safety recall...booking in was easy and prompt. I was kept informed about any problems. Staff are all very helpful and quick to help or answer questions and im never made to feel like a
16 August 2024
My advisor (Lucy Hutchings) was very friendly & helpful. She kept me informed & gave me a good price for the work that was needed.
16 August 2024
EGR valve finally changed under warranty as parts now available. Car cleaned. Loan car provided
14 August 2024
Having identified the issue, the work was completed in good time.
14 August 2024
Because I was completely satisfied
14 August 2024
When booking my MOT when asked about any other issues, I asked that two items were reviewed and a quote prepared. When collecting my vehicle, the message regarding the two items has not reached the service team (door handle fix and bumper repair).
14 August 2024
Staff all good. Car was wash but not very good.
13 August 2024
It was ok
13 August 2024
Listened to my technical problem and attended to all aspects of the repair
12 August 2024
All good
12 August 2024
It was a good experience. Unfortunately one of the issues hasn't been fully resolved, however this doesn't detract from the service center's efforts
12 August 2024
As above
10 August 2024
Although my car received a complimentary valet upon completion of the oil service, I'm not sure what was used to finish it off; it certainly wasn't a clean Chamois leather. I had to clean all the windows and a few panels to remove all smears.
09 August 2024
Explained above. Didn't feel that my BMW in safe hands. I don't know if I coming back, had bad experience. Was giving 2 stars but system didn't let me to close survey. Thanks . . .......................
09 August 2024
Good communication with daily updates on what was a drawn out process due to delays with Lex.
09 August 2024
The service advisor Lucy was a diamond and kept me up to date at all times on what was happening.
09 August 2024
Ellie was very helpful and courteous.
30 October 2024
Very smooth transaction. Staff very helpful and knowledgeable