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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
330 ratings and 219 comments received in the last 90 days.
27 August 2026
James Earl was professional and patient in all our negotiations and enquiries.
06 August 2026
Jowan Long, our Sales Executive, was very patient and informative in all aspects.
01 August 2026
Branch manager gave me a call as my car was coming up to 2 years old which I find really good. Appointment made possible at my own convenience. Sales rep Ian very accommodating as always, this is the 4th time we got a brand new car from this branch.
29 July 2026
Shayla went above and beyond to source the car with the specifc features required, she kept me regularly updated at each step. The handover was seemless with all necessary infomation provided, I can't recommend Shayla highly enough.
28 July 2026
The whole team were extremely helpful and knowledgeable throughout my time at the branch.
15 July 2026
the exact model, spec, colour was quickly identified and a timetable provided for its delivery. That timetable was kept to and I was provided with regular progress updates in the meantime.
13 July 2026
I am very satisfied with the service I received from James Earl. He was very engaging and was not patronising in any way. He was very knowledgeable about the car, his approach was calm and informative in explaining the controls of the car.
03 July 2026
Very satisfied had great service from the first chat with Steph right up till I drove away with my car. Also liked how quick they could get me the car.
30 June 2026
Very attentive salesman Stefan who got me the car I was looking for.
26 June 2026
excellent service (from Mason Pennant), all questions answered and brilliant car!
24 June 2026
Fantastic service from Stephanie
21 June 2026
Not sure what car at first. The salesman help me run through everything I needed especially my medical needs
06 September 2026
I'm satisfied hundred perccent thank you
02 September 2026
Everything was done very promptly, i also really liked the video inspection
01 September 2026
Ellie and her colleagues (Peter I believe) were excellent. Very good communication and efficient with their time given the demands upon them
01 September 2026
I asked for fuel additive / cleaner on check in: this was not done. I asked for wash and vacuum on check in: this was not done. I asked for service interval reminder to be adjusted: it was adjusted wrongly (needed to be brought forward not back)
31 August 2026
Excellent customer service from Sam.
31 August 2026
Battery replaced at short notice and completed whilst I waited.
31 August 2026
It was only an Mot which was fine
31 August 2026
Efficient and friendly. Kept me up to date.
30 August 2026
Easy drop off. Sam advised ahead of appointment what the costs for requested services would be. Got helpful video of items that might require attention in future. Sam called when car done and ready for pick up with confirmed price. All good
30 August 2026
Good personal service and somewhere to park not always easy at the moment
30 August 2026
The service manager I was dealing with kept me very informed, phoning me the day before my car was due in for service and MOT clarifying arrangements. Then on the day he called me twice and was able to return car to me before the time I needed it by.
30 August 2026
Not up to the same standard as previous servicing with BMW. Allowed you to have my vehicle for whole day but you didn't start working on my vehicle until 2.30pm and were then rushing to get the major service and MOT completed on time.
30 August 2026
Sam vick did a lovely job as always looking after me while my vehicle was in for repairs
30 August 2026
Excellent service throughput the process.
30 August 2026
Friendly and approachable. I liked that you were greeted by the team and that they weren't hidden away. I felt listened to and overall the experience was great
28 August 2026
Jason was very friendly, professional and competent.
28 August 2026
Appalling from the start
26 August 2026
Friendly staff. Comfortable waiting area. Work completed in good time.
25 August 2026
I'm very pleased with the service that was done to my car everything was excellent
25 August 2026
Really good service
25 August 2026
Ellie wheeler was a delight to deal with. She understood my needs that day and arranged for MOT and wheel replacement promptly
24 August 2026
I waited for the MOT to be done. I was given a video of the important findings which was nice. Also had a cup of coffee and time to look around the new cars and motorbikes.
24 August 2026
Excellent service from walking in to walking out. Friendly staff and was kept updated about the work being done. Great experience.
23 August 2026
During renovations drop off parking inadequate.
23 August 2026
Great service many thanks
22 August 2026
Not at all. I sat for 4hours I was not informed from the SERVICE department about the progress of the Car , as in the past. Then on completion of the service and the invoice I was told there's two small points.
19 August 2026
Great welcome, clear on what they where doing and just good service.
18 August 2026
Very good
18 August 2026
Customer service Ellie was lovely and helpful, only reason I down marked was because garage undergoing refit, once parked in customer service bay I saw no clear signage pointing me to Mini centre over the road.
17 August 2026
James Copper and Gareth Longhurst were great! Huge assets to the business.
17 August 2026
Car came home spotless inside and out !
17 August 2026
Didn't manage to turn it around within preferred time-window. It comms and interactions were great
17 August 2026
Did not call or offer resolve to minor advisories
17 August 2026
My emails have not been replied to, sent about 3 already to Peter.
16 August 2026
Very good professional service.
15 August 2026
Shydon was extremely helpful - excellent communication
15 August 2026
This time everything worked to plan
15 August 2026
Always professional and honest
13 August 2026
why did you bother me with a follow up phone call and this email to check on my opinion? And now, because when I clicked on three stars and submit, you then come back and waste more of my time in checking whether I meant it. So now, its zero
13 August 2026
Sam V was excellent throughout the entire process. Kept me updated with any progress or important info and offered the best support.
13 August 2026
Great work and even cleaned the car
12 August 2026
Sam was great and made the whole process easy
12 August 2026
Ruthlessly efficient.
12 August 2026
Always use your garage for servicing etc never had a problem until recent when had car MOTd on line via your app I paid for to oils 1 for oil which you toped up for me, then literally 2 days later was informed need to have an oil change, ??
11 August 2026
I am afraid checking in takes too long. Likewise waiting for 10-15 minutes in the sitting area for a service advisor on collection of the vehicle.
11 August 2026
Whole process went very smoothly
10 August 2026
Everything was good. However, in the video that was sent to me, it was very difficult to understand what the engineer was saying. Perhaps if he speaks slower, it may be easier to understand him.
10 August 2026
MOT done quickly and efficiently while I waited.
10 August 2026
Perfect service and communication as always.
10 August 2026
Efficient and helpful
08 August 2026
Very personable, professional and timely service.
06 August 2026
No hassle MOT and carried out at the correct time.
06 August 2026
The MOT was on offer which the staff failed to state. Missed chance of enforcing discount given
06 August 2026
Very prompt and attentive service as usual
06 August 2026
Everything done as requested
04 August 2026
If you want Miss Johnson to answer this survey I suggest you send the message to her phone and not her husbands
04 August 2026
Good service, but the video report was almost unintelligible
04 August 2026
Sam Vick is the only saving grace of the dealership. The service is worse than amateur.
03 August 2026
Polite and knowledgeable staff
02 August 2026
Easy visit, friendly people.
01 August 2026
Good communication kept up to date with developments
01 August 2026
We have always expected a high level of service from BMW Portslade and have never been disappointed. The staff are superb. On my recent visit Ellie and Ciara both looked after me and made the whole experience enjoyable. Many thanks.
01 August 2026
I was seen by Ellie Wheeler a service advisor,she booked my car in for remedial work on the braking system, Ellie is a credit to Group 1 Victoria road ,she booked my vehicle in and. Was very helpful
01 August 2026
Cost £600 and problem still remains
31 July 2026
Extremely expensive compared to other local garages, there was no courtesy car available for over a week, the update to the X3s onboard operating system is chargeable rather than complementary. Dissappointed. Service team were helpful & efficient
30 July 2026
I have given detailed feedback ack via the telephone feedback survey
30 July 2026
i've been a customer of bmw for a good while now and i'm always happy with the service .
30 July 2026
Always 1st class service
30 July 2026
Always a warm welcome from the staff at Brighton. Sam Vick is a master at ensuring you are kept up to date with what is happening; and answering my questions with enthusiasm, courtesy and conviction.
30 July 2026
I am very grateful for the excellent service and goodwill provided to fix my issues.
29 July 2026
the professional approach and care shown, knowing my family are safe in the car
29 July 2026
We got good service from Sam in the Mini Service area which is a bit cramped at the moment
29 July 2026
Ellie was great. To be honest I had a terrible time as there was an argument from RAC / BMW due to a warranty that I was sold by Group 1. This was very difficult however I know that Ellie did her best to ensure I was informed of the progress.
28 July 2026
Asked for mot and service. Got 4 new tyres and mot Service didn't get done Now we have to bring it again and waste day of wife's time
28 July 2026
Everything was made easy
28 July 2026
The staff were very helpful and everything went very smoothly.
28 July 2026
Prompt service, kept me informed throughout.
27 July 2026
Professional and courteous service staff.
26 July 2026
Very friendly
26 July 2026
They sort out my problem and Peter was very good and helpful person
25 July 2026
Customer service and quality of work was top. The communication from Sam Vick was first class.
24 July 2026
Always great
24 July 2026
Car had to be sent back because incomplete work. 2 stars. But Josh in reception was fantastic in arranging for car to be picked up and getting work done to a good standard.
24 July 2026
No issues with the technician's work but poor customer service experience from Jason
23 July 2026
Excellent attentive care
23 July 2026
Smooth and quick easy process. Friendly staff
23 July 2026
No complaints.
22 July 2026
Great customer service, friendly, helpful, good advice, kept informed through day
22 July 2026
What I was promised on the phone was delivered with professional al courtesy
22 July 2026
Everything was fine
22 July 2026
The BMW centre in Brighton was having work done to it so had to wait for the service to be completed in the Mini building across the road and that isn't so comfortable.
22 July 2026
Booked an early slot, while I wait. Got away within agreed timescale.
22 July 2026
Job completed satisfactorily and promptly. After service support (Shuson) was excellent.
22 July 2026
Nice staff, great service and a good price.
22 July 2026
I was satisfied with most aspects of the service, but very dissatisfied with the quality of the wash my car received. I reported my concerns about this directly, but did not receive a response.
21 July 2026
Always looked after very well by Sam.
20 July 2026
My MOT and car check was carried out carfully and efficiently
20 July 2026
Prompt and courteous attention Updates provided during the day
20 July 2026
My contact with staff was positive. Thank you for free vehicle appraisal.
19 July 2026
well informed. staff very friendly and helpful
19 July 2026
Apart from the shift in venue to the mini site (which i was pre-informed about), everything else ran smoothly, from drop off, courtesy car delivery, updates, extra work, and collection. Sam was expectedly excellent!
18 July 2026
Efficient and friendly staff
17 July 2026
Always a good experience but place being renovated. So some issues
16 July 2026
I have used this dealership for over 15 years and have always received very professional and friendly service for my car !
16 July 2026
Booking was very easy and the service team correctly identified the telematics battery needed replacing. However, despite having the car all day, it wasn't replaced - I was simply told it needed doing. It took me just 10 minutes to do myself.
15 July 2026
My issue was sorted out as a matter of urgency and the team at Group1 Brighton could not have been more helpful. I was going on holiday the next day so they pulled out all the stops to get the car repaired in time. Particular praise should go to Sam.
15 July 2026
Easy process
15 July 2026
Efficient service thank you.
15 July 2026
The work was carried out quickly and was advised how long it would take.
15 July 2026
The service manager was excellent. The feeling of upselling and the high prices you can't get away from. I know it's a main dealer but costs are quite simply ridiculous especially after getting a second opinion.
15 July 2026
On time with excellent customer service at the centre itself. Good reminders sent out as well.
15 July 2026
The level of service we receive is excellent, especially from Sam Vick.
15 July 2026
Car given thorough check over even though that wasn't the reason it was there, kept informed of ongoing work and when to collect.
15 July 2026
All good except sharing with mini makes the experience seem rather crowded
15 July 2026
They work was completed to a he high standard.
15 July 2026
Everybody is always great to deal with here
15 July 2026
Used the mini showroom as BMW undergoing renovations. Fine.
14 July 2026
Speed of appointment, clear communication, great service on the day
14 July 2026
Kept waiting on arrival and collection of car
14 July 2026
Always helpful with any questions I may have
14 July 2026
Quick appointment available. Good service. Pleasant to deal with.
13 July 2026
Pleasant, friendly, efficient and helpful, as always. The video that was taken was interesting and helpful.
13 July 2026
Friendly and thorough
13 July 2026
Everything was organised and dealt with perfectly. Jason who dealt with me was very good and helpful
12 July 2026
Kept waiting a long time, charged for something I didn't have and a part of the vehicle left unattached! I would also of thought the agreed service work would of been carried out and completed before its MOT so as not to show up as advisories?
11 July 2026
Personal service and my original price was honoured
10 July 2026
Front facing staff are a credit to Group 1, always keep you updated. Very trustworthy.
09 July 2026
Mark Pope and team kindly fitted us in at short notice for our MOT and brake replacement. They even provided us with a courtesy vehicle while the work was carried out. When we collected the car, it had been washed and vacuumed, which was a great tou
09 July 2026
Staff very helpful and friendly. Time scale was met
08 July 2026
Excellent
08 July 2026
The work was completed as expected and ready on time.
08 July 2026
Delighted with my experience, I love cars.
07 July 2026
Although very happy with the administration around the service was very concerned about the brake pad diagnoses of requiring replacement. I had an MOT and full health cheque/video report on 2nd April with no problems with discs. Only 600miles driven.
07 July 2026
Problem not resolved
07 July 2026
Great customer service; regular communication; competitive pricing
07 July 2026
Prompt service kept me informed
07 July 2026
Great service from Sam and team as always. Couldn't think of a better place for my M4.
07 July 2026
The issue with my headlight was dealt with professionally and without any hassle.
07 July 2026
Comprehensive professional services as always- you feel the staff are genuinely interested in maintaining the car especially Sam Vick.
07 July 2026
Waiting area very comfortable and coffee available. All staff very pleasant and helpful. The guy I dealt with in the service area, who sold me floor mats for my car, was exceptionally helpful and fitted them for me the next day when I returned.
07 July 2026
Good service and communication.
07 July 2026
They were good at getting all the details regarding my booking and documenting what needed to be checked
07 July 2026
Staff were very friendly and the job as completed on time
07 July 2026
Very good service by all staff. company telephone system seems to have failed on Monday pm and I could not make contact. Fine the next day
07 July 2026
No free courtesy car; no signs to say "go to Mini showroom"; no reception at Mini showroom; no personal contact with anyone until I received a call to say my car was ready; no attempt to keep me updated as to progress
07 July 2026
Always treating me good
07 July 2026
Excellent experience
07 July 2026
All went as planned. I had to change the date of my service at relatively short notice and this was easily done over a phone call.
06 July 2026
Dropped car off at 8am for MOT. Called before 3pm advised just going in for MOT. explained needed car to get home. Got call car failed MOT on wing mirror indicator. told part in stock & was guaranteed be finished . Left work 2nd call sorry no part..
02 July 2026
.
01 July 2026
James Cocklin, who dealt with me, was great & helpful. However I was disappointed that 2 repairs carried out before (at this branch) had not been updated on the car system so faults were still showing & this took time to investigate & resolve
30 June 2026
Reception team Louis Theresa and Kira are amazing
30 June 2026
Because everything was satisfactory You have my answer
30 June 2026
Already completed a telephone survey and received no response !
30 June 2026
Usual excellent customer service, very polite, friendly and helpful
30 June 2026
Excellent communication, Suburb quality of work. Brilliant value for money.
29 June 2026
Well looked after by your service representative and somewhere pleasant to work in the meantime
29 June 2026
Advisor was very informative and knowledgeable.
28 June 2026
Easy peasy lemon squeezey. Ellie & team all rock and deserve a pay rise, a couple of cocktails, a cuddly toy and a very very big bar of chocolate- each.
28 June 2026
Very helpful and good advice
28 June 2026
Very good service A friendly and efficient
28 June 2026
Had to wait 1.5 hours.
28 June 2026
Very satisfied with customer service provided by Josh Bracey
28 June 2026
Very impressed with Customer service advisor Sam Vick. Sam Vick kept me informed throughout the process. Callum Brooke the technician very detailed Citnow, and identified some areas in my car that needed attention!
26 June 2026
Jason in service reception looked after me and the car issue was resolved
25 June 2026
Poor communication. Booked MOT. Keep receiving calls to remind me MOT required even when my car was in your garage for MOT. Just when my brake fluid is filled then your team told me no MOT is done as no booking. I then have to wait further
25 June 2026
It was a very strange experience, and I was not impressed with the so called valet that I was supposed to receive, or lack of.
25 June 2026
Staff are always on hand and really helpful
24 June 2026
Efficient and friendly staff. Kept me updated. Reasonable price for a service along with a clean car. Thankyou1
24 June 2026
Ellie Wheeler was excellent, communication good. Not full marks as I felt like I had to remind about checking a tyre pressure monitoring sensor. This was also a warranty claim but it was initially refused without evidence, then accepted.
24 June 2026
Would have been 5 star but you forgot to give my car a complimentary wash
23 June 2026
Efficient service. As a loan car wasn't available, I was offered to rebook which I declined. I then phoned back and asked for my car to be collected. 2 very polite drivers and I loved the car being cleaned. Making an unusual noise - I'll report. Thx.
23 June 2026
Professional service
22 June 2026
Excellent service
22 June 2026
I was welcomed, the work on my car confirmed (with approx wait time) & was shown where I could wait. Work was completed before time & I was able to pick up my car outside & go straight in to work. Love the complimentary carwash, decent mags & coffee!
22 June 2026
Easy to book , good service
22 June 2026
Wxcellent service from Sam as always
22 June 2026
Kind and courteous staff
21 June 2026
All clearly explained in a professional manner
21 June 2026
Simple task (brake fluid change), with complimentary car wash and vacuum.
21 June 2026
Very pleased with the service I received outstanding
21 June 2026
Sam Vick co-ordinated everything perfectly
21 June 2026
Really great, friendly, professional service from Jason with regards both the initial booking and follow up work
19 June 2026
Simple MOT carried out without any issues
18 June 2026
Really good and efficient service.
17 June 2026
1. A fair price. 2. The inspecrion video was instructive. 3. The free wash was appreciated. 4. The service adviser Peter Lister was polite and knowledgeable.
17 June 2026
Always quick and accomodating
17 June 2026
Always a great service and happy to have them on my doorstep.
17 June 2026
Wicked place with such caring staff.
17 June 2026
I don't think a pricing issue was transparent and when I queried it I did not receive a call back.
17 June 2026
Due to the BMW centre being upgraded I had to visit the Mini centre. The facilities there are not as customer friendly as BMW
16 June 2026
Ellie was great. I had to come back twice due to car failing MOT and needing to order tyre in. She was accommodating and friendly and the car was done in good time
16 June 2026
Excellent. No issues!
16 June 2026
Everyone was polite, friendly and very professional
15 June 2026
Work and MOT all done on time
15 June 2026
Like the car health video, staff efficient.
15 June 2026
Pleasant staff. On time service
15 June 2026
Everything was great with checking in etc.,however I arrived at the the centre with the fuel gauge showing just under half full, when I left the dashboard showed 85 miles of fuel left in the tank. I reckon 100 miles worth of fuel was now missing.
14 June 2026
Courteous staff , car serviced cleaned and ready on time.
13 June 2026
Clear communications and booking, quick turn around and great service advisor - Sam Vick.
11 June 2026
They always look after me very well and make me feel special.
11 June 2026
What was a £500 estimate became £1,000, only to be presented with an £1,800 bill. Service Plan, insured warranty and bought the car from you. Service Plan cancelled, taking future business elsewhere
11 June 2026
Excellent service
11 June 2026
The garage was expecting my car when I arrived and parking was simple. I received a punctual video report on the condition of my car and confirmation it had passed the MOT. I was provided with a collection time when I did indeed collect my car.
11 June 2026
Usual good service
11 June 2026
Very Efficient, organised and top notch service. Shydon is amazing with customer care.
FIND Group 1 Brighton BMW
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01273 080635
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01273 052 342
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 14:00
- Sun:Closed
Phone
- 01273 052 342
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
Address
- Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01273 052 342
Brighton as well as surrounding areas including Hove, Lancing, Hassocks and Burgess Hill
31 August 2026
Very courteous, informative and friendly