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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
282 ratings and 133 comments received in the last 90 days.
26 April 2025
Everyone was really friendly. And knew their stuff.
16 April 2025
Jason was incredible! He was kind, supportive & understood what we needed. He went above and beyond, especially when we loaded up the car with 2 car seats & a double buggy (not an easy task for experienced parents as well).
07 April 2025
Great job
03 April 2025
Same as above
12 March 2025
I got the car within a week, phone connected immediately - only issue was signing documents remotely with ID but we got there in the end.
05 March 2025
Completely stress free and hospitality eas great
05 March 2025
The experience l had at BMW Brighton was fantastic, the best customer service lv had from a car dealership,very polite, professional, helpful took their time with me didn't feel rushed at all. Wow loved it. Ian james and Jan Phillips fantastic.
03 March 2025
All as predicted, no unwelcome surprises.
27 February 2025
Everything was great and simple
07 May 2025
All is delivered as committed.
07 May 2025
They really helped me out with my car
06 May 2025
Excellent job and vehicle thoroughly tested
06 May 2025
as above, all went as promised
03 May 2025
See no 1
03 May 2025
Courteous staff and good quality communication. Excellent follow up too.
01 May 2025
Very good, Ellie on the service desk was first class
01 May 2025
I'm pleased that the problems have been. acknowledged and are being sorted but it's put us to a lot of inconvenience.
01 May 2025
Problem solved.
30 April 2025
See above
30 April 2025
Work carried out quicker than planned
30 April 2025
Everything was fine. No complaints.
29 April 2025
This BMW i3 is primarily driven by my wife, and I feel confident that the car has been thoroughly inspected and is safe for her to drive.
29 April 2025
Service overran
28 April 2025
As above . All I interacted with were very good .
24 April 2025
Needed an item on back order so took a week longer than expected.
24 April 2025
Bad attitude damaged my car didn't do what they said
18 April 2025
Quick and easy and loads of follow up
15 April 2025
Really good service.
14 April 2025
Everything went smoothly
13 April 2025
Again. Great service.
09 April 2025
Did great work on fixing the water ingress issue but could not fix the airbag light.
08 April 2025
Very polite and helpful service ashy Sam Vick was so helpful polite and professional
08 April 2025
Sam Vick is an excellent customer service manager. He explained everything in great detail, and kept us informed of how the job was going, and how long we would have to wait.
08 April 2025
As above
08 April 2025
My advisor was very helpful and kept me well informed.
08 April 2025
Completely happy.
08 April 2025
Good but expensive
07 April 2025
Ran out of room in the room where customers can use an office/desk - there were about 4 people needing to work and only 2 desks. Also the call I received initially to book in which was a recorded message I thought was a bit rude.
07 April 2025
Service was very good. When it was Chandlers it was extremely frustrating and an unpleasant experience. For example, I particularly did not like being spoken to like a 5 year old. It has improved enormously.
07 April 2025
In and out in under an 1hr
03 April 2025
completely satisfied
02 April 2025
Ellie has been helpful in trying to please and I do not blame her at all
02 April 2025
I was pleased
02 April 2025
Cost. Service also fell below usual high standards.
01 April 2025
Sam was very helpful and excellent
31 March 2025
Fixed fault quickly and reinstated car plus friendly and well informed staff
31 March 2025
Easy to arrange, and check in, online. Fuss free handover of my car and I was sent a vehicle healthcheck on my phone whilst I was waiting. The MOT was completed before the expected time, although the wait was pleasant - good magazines and coffee!!
30 March 2025
Very easy to use from booking right through to collection.
28 March 2025
service for me has always been at high standard.
28 March 2025
It all went well
28 March 2025
Very professional. Amazing service.
27 March 2025
All the team were helpful
27 March 2025
As above. Just wish servicing the car wasn't so expensive.
27 March 2025
Ellie was very polite , knowledgeable and helped in every way possible
27 March 2025
Very good service
27 March 2025
As above
26 March 2025
Good service
26 March 2025
Completely satisfied. Sam Vick in the service department was very professional, helpful and personable. Great customer care.
26 March 2025
Sam was excellent. Highly professional, keeping me updated through the day my car was with the dealership.
26 March 2025
Good service and good work done. All personnel treated me with courtesy.
26 March 2025
Excellent service
24 March 2025
Sam Vick, service advisor, was as friendly and efficient as ever.
23 March 2025
My car went in for a full service on 07/01/25. Just 2 months later I was told I needed another full service! The notes recorded by the service dept on 'check-in' were NOT looked at. Some cost was deducted but I remain unhappy
23 March 2025
First class
22 March 2025
Coffee
22 March 2025
Increasing the price for the service by £65 on the day is not an acceptable way to treat customers. When I questioned the reason I was given some vague reasons about parts and then the price was dropped to my original quote. Service itself was fine.
22 March 2025
Friendly and efficient service, the desk agent answered all my queries thoroughly and was able to update my car REG on the system while we chatted.
22 March 2025
everything was perfect from start to finish, jamie was very helpful
22 March 2025
Nice and simple
22 March 2025
Efficiency great communication and service from everyone involved especially from the receptionist
22 March 2025
Overall - a very positive experience (which for me has rarely been the case with BMW dealerships outside of Group 1)
22 March 2025
Jamie provided an excellent service - he was both polite and efficient.
21 March 2025
Every one was very professional
21 March 2025
kept me informed of the issues in regards to the servicing, the repair costs prior to starting work and hqw long his may take.
21 March 2025
Felt seen, listened to and treated with kindness
21 March 2025
Group 1 Brighton were very helpful.
21 March 2025
Prices are kinda high
18 March 2025
Work carried out to excellent standard
18 March 2025
Always professional and quick.
18 March 2025
On this occasion the valeting service appeared not to have been done.
18 March 2025
Was looked after really well and had great service
17 March 2025
Very professional, efficient and great service Again, with good communication. Jamie was very helpful, went above and beyond by making sure my car didn't get a ticket in the bay opposite as I had to leave my car there earlier than the garage was open
17 March 2025
My car was completed very quickly and keep in touch. But no vehicle health check done on my vehicle when I requested one on booking.
16 March 2025
Because it run like clock work bmw with very good at any updates or changes .you know were your are with them the whole time
15 March 2025
Very good
13 March 2025
again quality and service
13 March 2025
Easy to book in the service, and car ready on time
13 March 2025
5star service
13 March 2025
Sam the service manager is absolutely brilliant at his job he should the manager of the whole of bmw. Helpful, polite, knowledgeable and so friendly.
13 March 2025
Outstanding service
13 March 2025
Friendly staff and welcoming environment
12 March 2025
As expected.
10 March 2025
Very efficient service
10 March 2025
Quick service friendly staff
09 March 2025
Did what they said
08 March 2025
Service advisor ( Sam Vick )kept me informed of the progress on my vehicle. He was helpful and explained everything in clear language. Car was returned clean.
07 March 2025
Take care with vehicle
07 March 2025
Very professional, friendly. They kept me fully informed.
06 March 2025
Recall work was necessary following a message appearing in the vehicle as I drove to Group 1 and that was sorted out during the visit. Although the vehicle was kept for an additional couple of days, I had a loan car so it was not an inconvenience.
06 March 2025
I had asked for the engineer to check why my battery is draining (a little) while stationary. They weren't able to diagnose what was wrong. I said I'd return it to them if it continued. I was disappointed that the car wasn't cleaned before collection
05 March 2025
Everyone including Jamie in service department thoroughly courteous helpful and professional
05 March 2025
3* based on the length of time for a brake fluid change - I was told up to 1.5 hours & it was over 2 hours. The visual car checks are helpful - thank you - albeit the technicians talk far too quickly - you have to watch it 3 times to get it all.
04 March 2025
I have had no problems and have used Group 1 for all my servicing needs since the car was new
04 March 2025
Time request met and excellent communication.
03 March 2025
Diagnosed problem accurately
03 March 2025
Car was cleaned afterwards. This was appreciated.
02 March 2025
Simple process from check-in to departure.
27 February 2025
Quick and friendly
27 February 2025
5star customer service
24 February 2025
Friendly and fast
24 February 2025
Very happy with the book, reception and service I received.
23 February 2025
The experience was perfect.
23 February 2025
Good reception. Friendly and helpful staff.
23 February 2025
Was always pleased not now
23 February 2025
Bit miffed that didn't get the video the next day telling me that an exhaust bracket was loose. Why not tell me the same day and I would have instructed the repair there and then. Now have hastle of rebooking
23 February 2025
Took a little bit longer than I expected but the staff were very friendly, accommodating and helpful when I required. I would add that working from the location was a little difficult due to internet speeds so maybe add that somewhere in the info.
23 February 2025
I came to replaced SOS battery at group 1 service center, but I noticed there is a knocking sound coming from my dashboard and it's very annoying.
22 February 2025
As above
22 February 2025
Quick response to my enquiry, fast updates on my vehicle, overall great experience
22 February 2025
Service from Jamie in service department was great!
22 February 2025
Excellent service by Mark and his team. I was already a customer for life but this experience reinforces it.
19 February 2025
Quick, polite, efficient
18 February 2025
Timely and informative
18 February 2025
Great team
18 February 2025
Huge thanks to Sam Vick who took the initiative to ensure best possible customer service - pushing back on repair quote which resulted in the vast majority of of £3k bill being covered. Thank you Sam!
18 February 2025
I had to do all the chasing regarding updates, then a few days later I find out that my boot is not opening , this has to be something to do with the rewiring of the rear dash cam,
18 February 2025
The last few times I have been have been a great experience. Definitely think things have improved from a few years ago. Everyone very friendly, knowledgeable and helpful
17 February 2025
Quick & efficient
17 February 2025
Satisfied with the work carried out
15 February 2025
Efficient and polite
15 February 2025
Kept me informed of costs and work needed. Completed in good time.
14 February 2025
Always attentive to detail and always open to help. Sam Vick and his tech team are one of the best.
30 April 2025
There is nothing I can fault, very happy with the overall experience.